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‎06-29-2017 10:00 PM - edited ‎06-29-2017 10:31 PM

HP Recommended
Product: DeskJet 2130
Operating System: Microsoft Windows 10 (32-bit)

Hello, I was having a clean install of 32-bit Windows 10 on a 64-bit processor. I was downloading HP DeskJet 2130 printer driver and the computer is able to detect my printer. However, when the computer was connecting the printer, the error message keeps coming out saying unable to connect, please try again as shown in the picture below. I have tried running diagnosis but no sign of error. I have tried using auto-update drivers using device manager, the computer says the system is not compatible with the driver version. I have tried unplug, uninstall drivers and printers and install again on different USB ports on the computer, even changing USB cords, it comes with the same results. I have tried HP Scan and Doctor application, all it suggest is just installing the driver without concrete diagnosis on the problem. I was stuck for days and some concrete advice or steps could really help, thanks.Error.jpg

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