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‎06-30-2017 12:42 PM

HP Recommended
Product: Officejet 5740

Date 6 30 2017

Today I was notified of an HP Software update to HP 5740 for Windows 10 by HP Support Assist.
The download was titled "HP PC Hardware Diagnostics UEFI".
DO NOT DOWNLOAD OR INSTALL IT.
I downloaded and tried to install it the same day.
It immediately failed to install.
Instead it opened a "Communication Error" meassage and immediately stopped all communication with printer.
HP Print and Scan Doctor could not repair it.
Attempting to use the printer again just opened a loop of "Communcation Errors" and "Install Failed" errors.
Customer service tried to tell me it must have been a Microsoft update not HP software.
To help they said they would fix it but only if I paid $20 or enrolled in HP INK.
I objected to it as a Ransome Ware attack.
Finally they sent a faxed tutorial "if I wanted to try to repair it myself".
This is a deliberate action by HP to disrupt product function in order to sell HP INK.
I was smart enough to pay them by Credit Card, and you all know where that is going. 
So HP uses Ransomware to sell HP Ink.  
They said my call was "common"  and I'm sure it is.
Have you had this experience?   Comments?
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.