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HP Recommended
HP ENVY 4520
Microsoft Windows 10 (64-bit)

MY HP ENVY 4520 will not connect to my computer. I tried using the USB connection and wireless multiple time. I attempted to use the HP Print and Scan Doctor but it did nothing. In my devices and printers under HP ENvy 4520 it says "Driver is unavailible". I have checked multiple times and everything is installed. The printer worked before but not it doesn't want to connect or the computer is not allowing it to connect. Please help me solve this issue. The printer is not even a year old and it has not been damaged in anyway. 

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