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‎07-23-2017 10:37 AM

HP Recommended

Hello - my printer options do not present the choice to print in greyscale, colour or black and white.

 

1. My printer has ink in it.

2. I have selected printer properties, paper quality, advanced and THERE IS NO OPTION FOR GREYSCALE etc

3. I have uninstalled the printer and driver and reinstalled.

4. My laptop is Windows 10 and fully updated.

5. This problem has occured since my last windows update that resulted in me having to reinstall the printer driver. (which i have now uninstalled and reinstalled again).

 

I would be very grateful for some help. Thank you

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