• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-07-2017 09:21 AM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Envy 4520 printer; Windows 10 (64 bit).

Printer is a few months old and running fine.  I saw there was an updated driver and software package for this model and decided to update to this latest version, (40.11).  The problem I'm having is now I am unable to access the Set Preferences tab when I open the software on my laptop.  I always run my printer in draft mode to save ink.  But with this latest update I'm not able to do so.  I have uninstalled the new driver and reinstalled it, but still I'm unable to set preferences.  When I try and click on that tab nothing happens.  All other tabs in this new software package work.  Any suggestions?  Can I go back to the previous driver which worked fine?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.