• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-07-2017 09:21 AM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Envy 4520 printer; Windows 10 (64 bit).

Printer is a few months old and running fine.  I saw there was an updated driver and software package for this model and decided to update to this latest version, (40.11).  The problem I'm having is now I am unable to access the Set Preferences tab when I open the software on my laptop.  I always run my printer in draft mode to save ink.  But with this latest update I'm not able to do so.  I have uninstalled the new driver and reinstalled it, but still I'm unable to set preferences.  When I try and click on that tab nothing happens.  All other tabs in this new software package work.  Any suggestions?  Can I go back to the previous driver which worked fine?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.