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‎08-15-2017 12:29 AM

HP Recommended
Product: ENVY 5642 all-in-one printer

Getting an error message and my ENVY 5642 all in one printer will not print.  I have Windows 10.  Went through all the troubleshooting, default set, unplugging, restarting, etc.  I have it set on "wireless".  I have wireless  internet and my computer is set on "WiFi" (in case you can't tell yet, my computer knowledge is limited).  After troubleshooting, I received two alerts. One said it was not set as my default printer (which it is), and the other said my printer was not turned on (which it was).  I'm at a loss.  I REALLY need to print some time-sensitive material and would deeply appreciate any help or suggestions.  Thank you!

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