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‎08-30-2017 10:28 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

I have a HP Officejet Pro 8600 printer. I was trying to change the ink cartridges (951) of my HP printer but as soon as I close the door a message appears saying "The following cartridges ae not intended for use in this printer". The ink cartridges are new and original.

At first I thought the ink cartridges were damages so I went to the store and changed them but the problem continued.

Then I put the old cartridges and the printer accepted them, so I thought it was a software update issue. I checked the last firmware update of the printer and it is "CLP1CN1545AR".

 

The old cartridges are CN052A and the new ones are CN052AN.

 

The printer is connected wireless to the internet.

Can someone tell me what to do in this case? Apparently the printer is updated and the cartridges are fine so I don't know what else to do.

Thanks.

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