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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-05-2017 11:23 AM

HP Recommended
Product: HP Envy Notebook 15-as106nb
Operating System: Microsoft Windows 10 (64-bit)

So, I literally bought this laptop today. (HP Envy Notebook 15-as106nb)

I had the same issue the day before since I bought it the first time yesterday.
I've had to return it to the store and get another one thinking it wouldn't have the same issue since it's basically brand new.

 

When watching videos on Netflix, youtube,... sometimes, a white 'static' line appears for like a second and then disappears again. I get it like, once every 20 mins or so? 
Or, I've also experienced that the screen would just move about less than an inch for a second as well and then returning to normal. I must say I haven't seen the lines appear while opening the internet for example.

 

Since it's new, and happened twice with two different laptops (the same type), I don't think it's just my bad luck.

 

Thanks in advance 🙂

 

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