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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-11-2017 04:11 AM

HP Recommended
Product: Color Laserjet Pro MFP 377dw
Operating System: Microsoft Windows 7 (64-bit)

Scanning via all apps has stopped working from my Windows 7 laptop but still works for the other computers in the house. Printing works from all devices.

 

To fix this I have tried reinstalling the drivers (many times) but to no avail. I have tried with wired and wireless network connections. I have also run the HP Print and Scan Doctor which reports an error with Windows WIA. Certain forum posts suggest stopping and starting the various services involved to fix this which I did but saw no improvement.  Lastly I have tried disabling the firewall but again this made no difference.

 

Any suggestions?

 

Any help would be gratefully received.

 

 

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