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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-11-2017 01:23 PM

HP Recommended
Product: HP 15-bs579tx
Operating System: Microsoft Windows 10 (64-bit)

My laptop display had stopped working in just 2 days of purchase and have used all trouble shooting techniques and have got an onsite visit from the HP technician. The issue could not be resolved and today I got a letter from HP stating the device has been declared DOA and have asked me to take the replacement letter along with the laptop and accessories in the orginal carton box back to the reseller.

 

My problem is that I do not have the original box (sorry I did not think of needing a replacement so soon that I forgot to read the replacement instructions on product purchase). So before I have to listen to terms and conditions from the dealer or some other excuse for not replacing my laptop. . .I just wanted to confirm if the original carboard box is mandatory for replacement of the device or is it ok if I just take the laptop and charger.

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