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‎09-20-2017 06:44 AM

HP Recommended
Product: DesignJet T520
Operating System: Microsoft Windows 10 (64-bit)

DesignJet is having issues printing..  it starts to print about 3 inches of a pdf and then it starts to unroll the paper roll and says cancelling job.

 

I've tried power cycling the printer, removing and re-installing the printer and made sure the ends of the paper roll are pushed on.  i'm using HP bright white inkjet paper and using the plain paper option.

 

I tried restoring the printer defaults, without any change tothe printing.

 

I'm trying to print a pdf file and an AutoCAD drawing with the same results.  It looks like someone replaced the paper while I was on vacation.  Sometimes loading the paper, it says there is too much skew and sometimes, it loads fine.

 

I'm currently using firmware version AXP2CN1437AR and it keeps giving an event id of 69552.  The plotter has works fine for about 2 years up to last week.

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