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‎09-20-2017 03:46 PM

HP Recommended
Product: All inkjet printer
Operating System: Microsoft Windows 10 (64-bit)
If you install the printer and then you test a print job from any documents Microsoft office SW...Word or office
But nothing happen the queu is empty
If you encounter this scenario read below the solution
1-download the basic driver of hp photosmart 5520
2-double clic but when the extraction is finish (the blue bar)click no becau you dont need to install this old sw printer and it's not yours
3-now hold the windows button and push (R)
Use the keyboard and push this combination %temp% push enter button
4-you need to find a folder starting with 7z...... and be sure it's modified recently at date an time you are doing this, go into the 7z and copy the link of this path
5-go to control panel then printer click add printer then select somthing saying your printer is not mentioned in the list, select tcp/ip
Put the ip adress of your printer and go ahead until you see the table where you have two column brands and models
Now you select i have a disc and you are prompt to paste the link you copy
You will see the hp photosmart 5520 driver
Select and then you can rename to the model of your printer but it's mandatory
Ok if you do all manipulation then you can test from word and it work for sure
Dont say it's not working i test more than 100 case with defferent customer



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