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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-21-2017 10:44 AM

HP Recommended
Product: Deskjet 3630
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Deskjet 3630 wifi all-in-one. The printer is still OK but the scan function seems to have packed up. It has worked OK in the past but when I tried to use it today nothing happened - when I clicked on 'scan' there is no response. Nor is there an error message.

I've tried all the usual unplugging/turning on and off/ replugging etc but to no avail.

 

Can someone please help?

 

Sandra

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