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‎09-27-2017 09:19 PM - edited ‎09-28-2017 09:23 AM

HP Recommended
Product: 13-v018ca
Operating System: Microsoft Windows 10 (64-bit)

Hi I recently sent in my notebook to HP for an issue and received it back. 

 

Everything is now fine but I noticed that at EVERY startup, there would always be a startup menu option if I pressed ESC. It would then show this (if I pressed):

 

Startup menu

F1  System Information

F2 System diagnostics

F7 HP sparekey recovery

F9 Boot menu options

F10 BIOS setup

F11 System recovery

Enter - continue startup

For more information, please go to www.hp.com/go/techcenter/startup

 

I read this forum: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-startup-menu-at-boot/td-p/5102376 which was my question and the answer was to update or reinstall the BIOS, which I did but proved unsuccessful. 

 

Is there any way to stop having this show up?

 

*Edit*

 

I've recently encountered a BSOD at startup from hibernate which stated that there was a "Page Fault in Nonpaged Area" and after force shutting down the laptop after an endless 0% progress, it started up normally. But now everytime on the HP bootup screen, it seems to momentarily state that it's checking the hard drive for files or something. 

 

Thank you, kem579

I used to be an HP Expert. I no longer participate in this community.
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