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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-05-2017 10:42 AM

HP Recommended
Product: OfficeJet 7612
Operating System: Microsoft Windows 10 (64-bit)

All scans, whether using the document feeder or setting the document on the glass, come out crooked.  Consistently, a few degrees twisted to the right.  When using the feeder, I scan one document at a time, and ensure the edge guides are up against the document tightly.  When using the glass, I ensure the document is aligned exactly at the corner and close the cover carefully - and after I open the cover, the document is still there aligned properly.  I have cleaned the ADF feeders.  I've tried using the HP Print Doctor, which for some reason results in error that it cannot communicate with the printer (even after I power down the printer, power it back up, and restart the computer per the Dr. instructions.  This issue is a heavy hit against my productivity and professionalism.  I have looked at other forums on this issue and cannot see any fix that works.  Really need some help here.  Thanks!

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