10-05-2017 11:37 AM
I have had my laptop for just over a month now. A few weeks ago I turned on my laptop and the physical keyboard and trackpad were not working. The on-screen keyboard and touchscreen work fine but nothing from the keyboard at all.
I know there is power to the keyboard because the lights on it still work if I mute the computer. I have tried the tilting option hoping it was the tablet sensor causing issues, no luck. I have updated Windows, no luck. I have updated all drivers, through HP and other driver updating software, no luck. I have powered down, hard started etc. everything and no luck.
I have even uninstalled and deleted the drivers, still no luck.
When I boot to BIOS the trackpad and keyboard work fine, so this is clearly a software issue with Windows 10.
If anyone else has experienced this or has any insight please please come to my rescue!
I really need the computer as I am currently doing my Masters, and everything is done online, so this is a huge issue for me!
Thank you in advance for anything you can offer!