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‎10-05-2017 11:37 AM

HP Recommended
Product: Envy x360 bp-010ca
Operating System: Microsoft Windows 10 (64-bit)

I have had my laptop for just over a month now. A few weeks ago I turned on my laptop and the physical keyboard and trackpad were not working. The on-screen keyboard and touchscreen work fine but nothing from the keyboard at all.

 

I know there is power to the keyboard because the lights on it still work if I mute the computer. I have tried the tilting option hoping it was the tablet sensor causing issues, no luck. I have updated Windows, no luck. I have updated all drivers, through HP and other driver updating software, no luck. I have powered down, hard started etc. everything and no luck.

I have even uninstalled and deleted the drivers, still no luck.

 

When I boot to BIOS the trackpad and keyboard work fine, so this is clearly a software issue with Windows 10. 

If anyone else has experienced this or has any insight please please come to my rescue! 

 

I really need the computer as I am currently doing my Masters, and everything is done online, so this is a huge issue for me!

 

Thank you in advance for anything you can offer! 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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