• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎10-07-2017 02:13 PM - last edited on ‎02-12-2019 11:45 AM by Retired

HP Recommended
Product: HP LaserJet Professional CM141
Operating System: Microsoft Windows 7 (64-bit)

Some time around Marcn of this year (2017), my printer would no longer print anything generated from the internet, such as emails, screen prints, even PDFs created for viewing.  My husband has never had this problem.  Then yesterday, after several large updates by HP, Microsoft and Firefox, I suddenly was able to print these things -- emails, screen prints, everything!  I was so happy! Then today it went back to not printing again. This is the error message that appears as a pop up box:

 

 

Titled: HP LaserJet Send Fax

Device: HP LaserJet Professional CM1410 Series PCL 6I

 

Fax To:  (with fill-in white boxes for:

  Fax Number

  Name

  Company

 

Buttons with the option to go to the:

  Phone Book or

  Create Recipient List

 

Options for the resolution of:  Standard, Fine or Superfine

 

Under "Include With Fax"

  "Print to Fax Document Enclosed" is selected

 

Then the last 4 button options of:

  Send

  Cancel

  Preview

  Help

 

Can somebody help me please?  I have tried EVERYTHING, some even twice or three times. 

 

This may seem like a small request, but I have been on crutches for months and my home office is upstairs.  FWIW, I would be forever grateful.

 

Thank you for your time,

Laura Figueiredo

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.