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HP DeskJet 4720 series
macOS 10.12 Sierra

I can't print because of the 'idle' problem,but I can print test/diagnostics from the HP utility.My printer kept on showing 'idle' even after i reset everything.I've tried restarting my computer and printer,also reseting the printing system again but it's still the same.Could it be because I recently just updated to the new version of mac?Screenshot 2017-10-08 22.09.02.pngScreenshot 2017-10-08 22.03.49.png

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