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‎10-10-2017 04:31 AM - edited ‎10-10-2017 04:39 AM

HP Recommended
Product: Spectre x360 Convertible 13
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I'm on Windows 10 Home, on a Spectre x360 4009na 13, owned since September 2015.

 

Last night, certain keys on the keyboard stopped working suddenly: backspace, g, h, ', @, esc

The onscreen keyboard still works.

 

I've uninstalled and reinstalled the keyboard drivers;

performed a hard restart and done a BIOS keyboard test. It failed.

I need my laptop constantly for work and cannot use the onscreen keyboard. It is out of warranty but looking at the forum this appears to be a known issue. Has anyone found a solution?

 

Many tanks in advance for any elp you can offer! 
Debod

 

 

 

 

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