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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-14-2017 07:16 AM

HP Recommended
Product: HP 4530s
Operating System: Microsoft Windows 10 (64-bit)

I am using a HP 4530s with Intel HD 3000, accompanied the Core i3 - 2350M CPU. It had been running rather smoothly, even after the upgrades from Win 7 to Win 8, then to Win 10. But about 2 weeks ago, it updated to Win 10 Creator, and my problem appears. This newer Windows is not compatible with Intel HD 3000 driver, not from Intel website, HP website, or from Windows 10's auto-update feature (I have downloaded the newest versions from each website). Try to install any of those will result in black or grey screen. So now I am stuck with 1024x768 resolution from the Window Basic Adapter Driver, while the native resolution is 1366x768. As a result, reading/writing is now a taxing issue, and watching is impractical. The last resort is to reset back to Windows 7, but really I dont want to do that, with the data wiping and then the security vulnerability. Is there any solution? I am thinking about rolling back to Windows 10 pre-Creator, but unsure how to do that.

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