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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-19-2017 07:39 AM

HP Recommended
Product: Envy 5540
Operating System: Microsoft Windows 7 (64-bit)

Two days ago I needed to scan a document, my Scan to Computer icon was inactive, and I couldn't change it back to active.

I disinstalled the drivers, went to the site, downloaded them back again and installed them, but there was no trace of Scan to Computer.

I repeated all the routine three times more, to no avail.

I used HP Print and Scan Doctor, but it couldn't detect the Device Status do to an imaginary paper jam first, and to an imaginary empty paper tray later.

The printer works, but I would like to know why I can't have Scan to Computer back again and what did happen to it.

 

Thanks.

 

Ligeia

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