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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-31-2017 12:47 PM

HP Recommended
Product: HP 15-p030nr
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

The camera of my laptop worked fine until 6 months ago. Now it only shows a black screen. I am unable to make video calls on Skype to connect with family. I have already reset the laptop twice to factory settings. Updated the drivers from device manager. Suprisingly all are up to date but camera only shows black screen. It does get switched on and a white light is seen. Please help. 

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