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‎11-05-2017 07:34 AM

HP Recommended
Product: HP Envy 13 convertible
Operating System: Microsoft Windows 10 (64-bit)

I'm not able to connect my notebook to a wireless speaker (bose mini sounlink).  The speaker can connect to my phone and an a mac book pro but can not with this notebook. I tried turning it off and on (in bluetooh settings) with no avail.  When I right click the bluetooh icon on the task bar it shows the 'Allow a device to connect' option grayed out. I also tried updating the driver but it shows that I have the latest one so update is not required. I also tried uninstalling the driver but when the computer is restarted the driver is reinstailled automatically ( .. I guess because I still see the driver in place).

I checked the forum but i cant find a solution for my problem. The computer is a hp envy 13 convertible. Any help would be appreciated,

 

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