• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎11-12-2017 05:10 PM

HP Recommended
Product: HP ENVY 5530

My printer had been running fine and was connected to my wireless network.  It then disconnected and I cannot get it to reconnect.  I have ensured that I have the correct password. It prints out an error message that MAC address filtering may be enabled on my wireless router and that I need to add the MAC address to my printer to the list of permitted devices for my wireless router, however when I called Mediacom (my internet and router provider) they state that they do not have MAC address filtering enabled on my router.  I have reset the printer to factory settings, reinstalled the driver from the hp website including reinstalling the initial set up cd and it still will not connect to my wireless network. Any ideas???

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.