-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
11-22-2017
07:38 PM
- last edited on
11-22-2017
07:52 PM
by
rick-s
Hello!
When I switch on my Compaq 420 the screen remains blank and then restarts after a few seconds to be presented with this error message : A system bios recovery has occurred Error 500.
There is no provision to install Support assistant for linuxmint as the .exe files would not go AND I WANT TO INSTALL IT for the better. Kindly guide me how to do it in linux?
Pl. help me with some way so I do not get this message.Also i am not sure whether to update/reinstallBIOS and if it that critical as i am able to use my notebook after booting up.
utkarsh10
DETAILS:
System: Host: uc-Compaq-420 Kernel: 4.4.0-83-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.4.6 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.2 Sonya
Machine: System: Hewlett-Packard product: Compaq 420 v: F.20
Mobo: Hewlett-Packard model: 1526 v: KBC Version 71.0E
Manufacturer: Hewlett-Packard
Product Name: Compaq 420
Version: F.20
UUID: 40469898-DFD9-E011-BF86-8580BF0C50B5
Wake-up Type: Power Switch
SKU Number: WT741PA#ACJ
Family: 103C_5336AN
Bios: Hewlett-Packard v: 68PVI Ver. F.20 date: 12/12/2011
CPU: Dual core Intel Core2 Duo T6570 (-MCP-) cache: 2048 KB
flags: (lm nx sse sse2 sse3 sse4_1 ssse3 vmx) bmips: 8378
clock speeds: max: 2101 MHz 1: 1200 MHz 2: 1200 MHz
Graphics: Card: Intel Mobile 4 Series Integrated Graphics Controller
bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: (unloaded: fbdev,vesa)
Resolution: 1366x768@59.64hz
GLX Renderer: Mesa DRI Mobile Intel GM45 Express
GLX Version: 2.1 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card Intel 82801I (ICH9 Family) HD Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.4.0-83-generic
Network: Card: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
driver: r8169 v: 2.3LK-NAPI port: 2000 bus-ID: 84:00.0
IF: ens5 state: down mac: <filter>
Drives: HDD Total Size: 320.1GB (5.6% used)
ID-1: /dev/sda model: WDC_WD3200BEKT size: 320.1GB
Partition: ID-1: / size: 26G used: 15G (61%) fs: ext4 dev: /dev/sda8
ID-2: swap-1 size: 2.10GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 50.0C mobo: 16.0C
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 169 Uptime: 6 min Memory: 677.3/1928.6MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35
Solved! Go to Solution.