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‎11-27-2017 05:40 AM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (64-bit)

Two issue, one when booting HP Spectre,  the the Startup screen always appears and you have to press Enter to boot into windows.

 

Second, the Sound comes up muted.  If you try to increase the volume it just slides back to 0 and the mute light comes on.  You cannot turn off via, screen or keyboard button.

 

We have run the extensive diagnostics and everything passed.

Ran audio component test and sound plays through speaker and headphones, and we are able to increase/decrease volume.

We have uninstalled the Conextant drivers. deleted files and reinstalled automatically, no luck.

tried holding in power button for a hard reset, no luck

 

Is this a hardware or software issue with HP?

Any suggestions?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.