• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY - 13-ab002na
Microsoft Windows 10 (64-bit)

Hi,

My battery darains out despite being pluged in, shows '34% pluged in, discharging' and indeed discharging.

 

I already ran battery test severl times and the results are always 'Passed' (when charged at 5%, 20%, 76% or 95% , plugged in or not makes no difference), after positive test result you can never reach the stage/option of calibrarion...

 

I drained the battery until complete shutdown reached, then recharged for 4 hours to 96%, had few iterations but no change of becaviour.

 

I also let the battery drain from 96%  to 40% or 60% while working and then plugged it in, the battery starts to charge and reaches +10% or maybe +15% and then stop charging and starts draining out again.

 

In all the above scenarios the draining of the battery is at regular pace, I.e. no fast draining nor sudden sgutdowns...

 

I can't get more than 2-3 hours of work as I lose the battery and have to shutdown at some point to recharge since recharge doesn't work while working at the same time...

 

Any udeas?

 

Regards,

Ofer Geva 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.