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‎11-30-2017 09:18 AM

HP Recommended
Product: Officejet J4680C
Operating System: Microsoft Windows 10 (64-bit)

Ever since I migrated to Windows 10, I have been experiencing a problem with scanning when using the HP Solution Center.

 

While scanning multiple pages, the scan function randomly freezes mid-page.  The only remedy seems to be to unplug the printer and reboot my machine.  Even then, I am unable to scan anything larger than 2-3 pages at a time so I'm suspecting some memory issues that are resolved by rebooting.

 

I am using the Windows 10 version of the Solution Center for this printer.  

 

I don't have any problems with the print function.

 

And I should point out that I don't experience any problems when using the SAME printer on a Windows 7 machine with the Windows 7 version of the Solution Center which has allowed me to scan up to 30 pages at a time.

 

Has anyone else experienced this problem? 

 

 

 

 

 

 

 

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