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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-30-2017 01:50 PM

HP Recommended
Product: Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have a Spectre x360, W10 64b, which has an Intel(R) Core(TM) i7-7500U CPU 2.70GHz, the GPU is a HD Graphics 620. I use this laptop with a second monitor attached, which it use to detect. Today it stopped doing so. I have tried everything, from the classic "turn off-turn on" and "unplug-replug" to updating all my drivers. Nothing has worked. I had not installed any new apps on my laptop before it stopped recognizing my second monitor. I would appreciate your help.


Thanks,

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