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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-02-2017 10:53 AM

HP Recommended
Product: HP Envy x360 15-bq051sa
Operating System: Microsoft Windows 10 (64-bit)

Hi, i recently purchased a HP Envy x360 15-bq051sa laptop, and was very impressed at first until it wouldn't run games any better than my previous laptop which was of a much lower spesc. I looked in DXDIAG in windows and it says i only have 486MB og Display Memory, but have 4310MB Total, so my question is how do i access the whole 4GB. I know this isn't on about overall system memory as i have 8GB of that, but am confused as to why it sayts total available and isnt using it all. Any help or advice would be appreciated as i have even been through the (very restricted) BIOS and found nothing to change anything there either 😕 I have included a couple of screenshots if they help understand my problem at all.

 Screenshot (2).pngScreenshot (3).png

Thanks in advance.
Lewis

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