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‎12-02-2017 01:39 PM - edited ‎12-02-2017 01:43 PM

HP Recommended
Product: ENVY 5020
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my wireless ENVY 5020 All-In-One printer to my Windows 10 laptop. I have already tried going to 123.hp.com and downloading the software there to add the printer. I have gone through this process but the printer still doesn't owrk. It says 'Offline' even when it is working for other laptops in the house.

I then tried the Printers & Scanners setting in Windows 10. It then asks me for the WPS Pin from the printer (see picture), I can not find any mention of a WPS Pin for the printer anywhere in the manual or online! 

 

Someone please help me solve this. I brought a wireless printer so I could print from my laptop without having to go to the office to plug it in. Now I can't print at all.

 

What am I doing wrongWPS Pink.PNG

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