Notebook Video, Display and Touch
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This has only been happening for the last few days. Whenever my laptop goes to sleep or I close it, upon awakening it shows a colorful screen with vertical lines, and the curser is a square (picture attached). Not every time, but a hard restart usually gets it back to normal. I have used HP Support Assist and the system setting function to download all recent updates, but the problem persists. As far as I can tell, my video drivers are also up to date. I have only had this laptop for about 2 years or so and only use it for basic functions like Microsoft Office and media storage. It has never been dropped or damaged. I NEVER download anything that isn't from a legitimate source and my virus scanner doesn't detect anything. Can anyone please offer me some advice? I'm scared to lose what I have on this computer, and I cannot back it up right now because I am currently on an overseas deployment and do not have my external hard-drive.
Thank you!
Thank you!
