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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎12-17-2017 10:54 AM

HP Recommended
Product: HP Spectre 15-ap012dx
Operating System: Microsoft Windows 8 (64-bit)

Hi folks,

 

I am on an HP Spectre.

 

I had hoped to reinstall my OS to fix some issues I was having. However, it appears that the BIOS is corrupted.

 

In particular, I am able to get into the BIOS startup menu by tapping ESC as the system boots. However, when the installation media (USB key) is connected, pressing F9 takes me to a screen that is blank besides the onscreen keyboard. No boot options are available. Surprisingly, there are no issues when going to F9 "Boot Device Options" menu when the installation media is not connected. Unfortunately, this is not very useful since the hard drive had been wiped.

 

I have tried following the instructions to reset the BIOS:

 

https://support.hp.com/us-en/document/c02693833

 

However, this gives me a blinking caps lock key, apparently confirming that the BIOS is corrupted.

 

This led me to downloading the BIOS update from this page:

 

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ap000-x360-convertible-pc/9256669/mod...

 

I used the application to create a recovery USB key. However, when I boot the laptop with the recovery USB inserted, everything is the same: the device does not reboot automatically as indicated by the instructions; and still I am not able to boot from USB using F9 "Boot Device Options."

 

Thanks for any help in resolving this matter. It will mean a great deal to me to have this laptop up and running again.

 

Joe

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