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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-17-2017 06:57 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

 Hello,

I recently bought this computer (less than 3 months) and I have been having issues with the integrated mouse (touchpad). It words for periods of time then completely stop working. Last time I called HP and they made go back to a restore point however this time my computer had not been updated and it just stopped working yesterday. Please tell me how to fix it.

 

Computer

HP ENVY X360

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