• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎12-17-2017 08:39 PM - edited ‎12-18-2017 10:21 PM

HP Recommended
Product: m6-p113dx
Operating System: Microsoft Windows 10 (64-bit)

When I boot up my laptop, the picture loads in the background but the field to enter my password does not show and neither does my avatar and name.

  • Touching/moving the touchpad does nothing.  
  • Hitting the enter key does nothing.
  • etc..

I've  attempted reseting my notebook and starting up in safe mode and changing Credentials Manager but nothing has worked so far

 

My issue is very much like this:

 

https://youtu.be/cBNk_5kV13c?t=36

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.