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‎12-19-2017 05:39 PM - edited ‎12-19-2017 05:50 PM

HP Recommended
Product: HP ENVY 15-bq000 x360 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently purchased this computer (around black friday) and for the last couple of days, I've been getting a Memory Management BSOD on my computer. It often happens around login or waking from sleep but also happens randomly when using the PC. I have ran the built in memory check on the uefi diagnose but it shows no problem with the physical RAM modules. I'm not sure what else to try. If you require more information, I'm happy to help.

 

Full product name: HP ENVY x360 - 15-bq051sa

Processor: AMD A12 APU - A12-9720P

Memory - 8GB

BIOS F.04

 

Jonny

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