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‎12-20-2017 09:23 AM

HP Recommended
Product: HP ENVY 15-u100 x360 Convertible PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

 

I cannot turn on my laptop, and if i recharge it and then turn it on, the cooling fan keeps blowing until the battery is empty.

I already opened the laptop because the warranty has expired. I tried cleaning the cooling fan.

I tried removing the battery and trying to start the laptop on only the adapter which unfortunately did not work.

The laptop does not work at all, is see only a black screen.

 

 

 

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