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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-26-2017 12:37 AM

HP Recommended
Product: HP-15-r249-tu
Operating System: Microsoft Windows 10 (64-bit)

All of a sudden yesterday....I started to get this problem.......there is a horizontal line almost half was of the screen......the bottom part of the screen is bllured and it flickers....mirroring the top part of the screen......sometime......flickering is not there but mirroring stays.....

 

I tried updating and uninstalling the display adapater from the device manager...it did not work.

 

No new software or prog installed..

 

The problem remains in safe mode also....

 

When i took a screen shot, the picture does not have the blurred effect......

 

In display settings...salce & layout as well as resolution are at recomended level.....multiple display is Off and  in Multitaksing Snap is also Off

 

I used DISM.exe /Online /Cleanup-image /Restorehealth....and it returned with the message...as 100% operation successful

 

Sfc /scannow also did not find any violations......

 

Any help.....? really apreciated...

 

Who Me Too'd this topic
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