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‎12-30-2017 07:49 PM

HP Recommended
Product: ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

In Windows this laptop's keyboard and touchpad do not respond after boot into Windows.

 

I have tried the power-on HP PC Hardware Diagnostics UEFI (as described in this this thread) and both devices performed perfectly. However, when completing the boot into Windows (immediately signs into user because there is only one user set up and no password) they both become completely unresponsive. Pressing Caps Lock does not light the light on that key; the cursor does not respond to touchpad drags or clicks.

 

Device Manager says latest drivers are installed.

 

External USB keyboard and mouse work fine.

 

This is a laptop with a tablet mode, and tablet mode is OFF. Touchscreen works fine.


Warranty Expired July 2017.

 

Sys Inf:

Product Name: HP ENVY x360 m6 Convertible

Product Number: M1V66UA#ABA

BIOS: F.23-08/12/2016

 

Who Me Too'd this topic
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