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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎01-01-2018 02:40 PM

HP Recommended
Product: OMEN by HP 15-ce000 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

I have a new Omen purchased in November but I am just getting to transferring all my stuff from my old Lenovo laptop. My issue is that the Omen will turn off randomly when I am lifting it up or moving it. I have seen a lot on line with people having issues with something similar with replacement batteries but this is the brand new stock battery and it happens when it is plugged in.  Any suggestions on what to check. I cannot even get it to do it everytime but it is a pain when I go to put it down and I loose anything I was doing or working on when it shuts down. 

 

Thanks,

Karen in MA

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