• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-03-2018 01:47 PM

HP Recommended
Product: HP Pavilion 15-inch Displays
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have had the above laptop for a few weeks, at first the touchpad was fine, now it does not work at all. 

 

I have looked on other threads to try and get an idea. I have done all Windows updates, updated the driver and still connot get it to work. After this, I have found that the touchpad no loger appears in the Elan box in advanced mouse settings.

Mouse 1.PNG

 

Next when i go into device manager, I have found the Elan clickpad (which was hidden) and it has a warning triangle on it:

Mouse 2.PNG

 

This is what is displayed when it is double clicked:

mouse 3.PNG

 

When I try and update the drivers again, it says that I have the best drivers are installed:

Mouse 4.PNG

 

Any ideas about how to proceed now?

 

Pavilion X360 14-ba016na

Windows 10

Driver version: ELAN TouchPad Driver - Kaby Lake-R  18.2.9.1 Rev.C  Jul 14, 2017  downloaded from HP website.

 

Many Thanks,

 

Mark

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.