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‎01-05-2018 07:53 PM

HP Recommended
Product: HP Spectre 15-bl100 x360 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

I'm using a Microsoft Comfort 5000 USB Keyboard & Mouse plugged directly into the notebook.  

 

1. PC won't wake from USB keyboard / mouse (I have to use built in track pad to wake)

2. Grayed out option "Allow this device to wake" on USB in device manager

3. USB suspened, disabled

4. All USB device manager options have energy saving disabled

5. I am the admin but "do not have permission to enable device wake"

6. BIOS has no settings for USB for power management

7. I tried another USB mouse, still doesn't wake.

8. "Allow computer to turn off device to save power" disabled 

9. I tried a USB hub and it stays lit/powered even when laptop is put in sleep mode (charging option is enable in BIOS). 

10. PowerCFG has both USB keyboard and mouse wake enabled

 

 

So what else can I do to enable wake from sleep with a USB keyboard / mouse? 

 

 

--------------------------------------

System specs:

 

Windows 10 home (64-bit)

i7-8550U (Intel 620 graphics)

16GB ram

1TB nvme ssd

Nvidia GeForce MX150

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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