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‎01-06-2018 02:24 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

Purchased a new printer and I'm unable to get all of the software/drivers loaded to my computer.  

 

First round of driver loads added the printer as Fax only.  Second round added the printer as a Scanner only.  Both of those adds did work but the printer was still showing as "driver not available".  The HP Scan Print Doc said not all of the software was loaded.  Let it load the necessary software and still received "driver not available".  Turned everything off, including router- still get the same message.  

 

I removed all installed devices and began the loading process again.  Continue to receive the "driver not available" message and unable to print anything from the laptop.  I verified the WPS Pin from printer and the wi-fi password, everything is correct.  I even tried using hard line instead of wi-fi/bluetooth...still "driver not available.  

 

Please provide me with a working solution.

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