-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
01-13-2018 12:36 PM
Hi, so I suspect that the bios update through HP'S website for this model is somehow corrupt its self. Link so said update - https://support.hp.com/gb-en/drivers/selfservice/hp-envy-27-p000-all-in-one-desktop-pc-series-touch/...
I went to do a bios update on this all-in-one since I was having a well known issue getting this to boot from CD which last week I had to do to an HP laptop and it fixed all the issue's with booting to CD. I do not mess around with the BIOS in any computer without reason and have done this to many computers in the past with no problems before. This will be my first time bricking a machine by doing a BIOS update.
So I downloaded sp73867.exe and put it on a pen drive as the exucatable file and opened it up on the all in one through the O.S. (Windows 10 64-bit) and click run. The mouse locked up and I couldn't do anything further, so I turned the machine off and low and behold now it won't boot but gets power lights.
Okay, so I then opened the EXE on a seperate computer to run the setup and prepare a recovery drive for the BIOS since this was my only option left.
And it did THE SAME THING on a seperate computer. As soon as I hit run on the EXE the mouse locked up and I had to reboot. Luckily the second computer still boots fine and it did not corrupt anything.
In theory I should be able to run this EXE within any computer and select the option to prepare a recovery drive for another computer, SO what's up with this BIOS UPDATE?