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‎01-15-2018 09:31 AM

HP Recommended
Product: HP ENVY Photo 7800 All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

I have a hp envy photo 7855 printer. I have not been able to get the drivers for the 7855 to load. I have spent 8+ hours with hp tech support and microsoft tech support. They have not been able to find the problem. HP tech support maintains that it is a Windows 10 problem. Microsoft tech support maintains that it is a HP problem. A hp techy had me set up a printer port based on the printer's ip address and download the drivers from another model hp printer to use with the 7855. Printing functionality is limited. For instance, I cannot print from the web. It is a shame that the native drivers for the 7855 can't be used.

My OS is Windows 10 Build 17074. My laptop is a hp envy 17t with 16 gb memory, i7 intel processor, 2 tb hard drive. Hopefully, I will find the answer soon.

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