• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎01-17-2018 06:46 PM - edited ‎01-17-2018 06:50 PM

HP Recommended
Product: HP LaserJet 4100 Printer series
Operating System: macOS 10.13 High Sierra


My MacBook Pro has been able to see my network printer and print since I purchased this Mac new in 2011. Then one day a couple of months ago I tried to print and now I get the error message "The printer is not responding." Yet, my husband – sitting right beside me – can print from his MacBook Pro to the same printer with no problem.

 

The only difference is our OS, so that HAS to be the issue.  I make the common mistake of keeping my OS updated at all times. He wisely picks an OS he likes and sticks with it until Apple refuses to allow him to continue with it.

 

I believe the update I made to OS 10.11 might have been the one that prompted this issue. Of course, it is entirely possible that the issue isn't the OS update at all. But I think it is. And I'm pretty smart. Just not smart enough to resolve this issue.

 

My efforts at self-correction have led me to an Internet circular path of misinformation.

 

I will be grateful for any answer except those that start with "Try to restart your printer," "Unplug your printer from the (wall/router/latest social scene)" or any other steps that people usually try before coming to a place like this.

 

Can anyone help me?

 

Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.