-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
01-19-2018 10:55 AM
Hello,
I am installing my HP 2542 printer on my win 10 64 bit system.
I load up the setup program to set it up as USB. It tells me to plug the USB into a the computer. DONE.
Now it just sits there and doesn't recognize that the USB was plugged in. The computer makes the confirmation sound that the USB device was plugged in,but nothing happens. The printer isn't is sleep mode.
So when I go to use HP setup I get a Windows notification that it sees the device and is setting up drivers for it ,but the HP SETUP program then says it can't see the USB and tells me to retry to detect the printer.
In the Device Manager is sees the HP2542 under the USB ,and it says it working properly. There is a (rest) after the device.
Windows keeps wanting to install HP Smart ,but even HP Smart can't see the printer.
I have done the following:
Power cycled the printer, router and computer
Uninstalled the HP SMART and the HP 2542 drivers to to a clean install ,but above error still occurs.
Tried to install the HP 2542 through the router's USB ,but the router can't see it.
I have replaced the USB printer cord and tried it in different ports on the computer 2.0 and 3.0
Reset the Printers's Wifi settings to clear things out ,but still can't get the USB to detect to set up the wireless network again.
After I delete the drivers and HP to try the HP SETUP I get the follow error
It gives me the prompt to plug in the USB and gives me the confirmation sound that is plugged it. The SETUP starts and then the computer gives me the confirmation sound the USB was disconnected.
Solved! Go to Solution.