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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-20-2018 10:51 PM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet 5740 all-in-one was functioning fine until the most recent HP full driver and software package was installed automatically on my PC  at the end of December 2017. Now, the print and copy features work, but the scan feature does not work. I keep getting error messages that communication can't be made with the scanner. I've run the HP Print and Scan Doctor several times, and it indicates that it can't complete the driver check, but all the other factors it tests for are o.k.

 

The scan feature won't work via HP Printer Assistant or Windows Fax and Scan (or MS Paint).

 

My HP 5740 is connected via USB. I've used this HP 5740 successfully since May 2015 -- no problem.

 

I've tried uninstalling and then re-installing the software and printer to no avail.

 

Has anyone had a similar issue that's been resolved? How did you do it?

 

THANK YOU! 

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