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HP Recommended
HP Officejet 6500A e-All-in-One Printer series - E710
Microsoft Windows 10 (64-bit)

Since I moved I haven't been able to get my printer onto the new wireless network. The setup wizard shows our network and accepts the passphrase but the printer can't be found on the network. I am using a new HP envy notebook with windows 10. I downloaded the drivers. What else do I need to do? Please be very specific as I am not very handy at these things.

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