• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎01-22-2018 01:27 PM - last edited on ‎01-22-2018 01:32 PM by Retired

HP Recommended
Product: HP ENVY m6-1100 Notebook PC series
Operating System: Microsoft Windows 10 (64-bit)

I Ran a HP PC Hardware Diagnostics, and on the Long Drive Self-Test, the result was FAILED, with the next Failure ID:

HP PC Hardware Diagnostics Windows Application

GLG88M-6B490N-XD7X1F-61AC03

 

This is the PC information for consideration:

 

Model: HP ENVY m6 Notebook PC

System ID:  18A4 Product ID:  C2N76UA#ABA Memory Size:  8192 MB RAM BIOS Date:  01/21/2013 BIOS Revision:  F.25 Serial Number:  [edited]  Installed OS version:  1703 (10.0.15063) HP PC Hardware Diagnostics Windows Application Processor Type:  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz  
Hard Drive / Solid State Drive 1 Model:  Hitachi HTS547575A9E384 Firmware version:  JE4OA50A Serial Number: [edited] Capacity:  698.64 GB SMART Support:  True Bytes per Sector:  512  Thanks for any type of solution.Santiago

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.